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Lighthouse attains service quality accreditation

As part of our commitment to continuous quality improvement, Lighthouse Foundation has recently passed an independent quality assurance check operated by Quality Innovation Performance (QIP) and it has affirmed the excellence of our programs and systems.  

There were two sets of standards that Lighthouse was measured against. They include:

  1. HSS standards – which are compulsory for any organisation that receives government funding from DHHS
  2. Management and governance systems.  These standards are not compulsory, but we chose to be tested against these to ensure we are running the organisation in line with best practice standards.

 

Overall Summary – QIP (2016)

“The Lighthouse Foundation is emerging as one of the leading service providers of therapeutic care for young persons in Victoria. The organisation is highly respected for its work with young people and the compassion of the committed management and staff. There is a strong leadership shown from the Founder, Board, Chief Executive Officer, and the Senior Management Team in carrying out the organisation’s mission and serving the community.

The strengths of the organisation include its inclusive approach, focus on young persons, professionalism, creativity, integrity, strong internal systems and processes, responsiveness, and advocacy role. The feedback from young persons and stakeholders was exemplary in terms of the services provided, the supportive role of staff, advocacy, and communication.

This assessment identified opportunities for further improvement to assist the organisation in its further development.

The Lighthouse Foundation is to be congratulated on its open and committed approach to the Accreditation Assessment and for the commitment it is demonstrating through the continued implementation of a range of system improvements across the organisation.

The Lighthouse Foundation has established strong partnerships with other organisations from a range of areas including the business community, philanthropic trusts, government and services across the sector in which it operates and good communication pathways with major benefactors and funders.”

 

The organisation shows significant investment and commitment to building a ‘community’ around young persons and the organisation, not only in relation to each of the 10 houses, but also the organisation as a whole.

A number of strengths contributing to building a quality organisation were identified by the assessment team:

  • Creating a sense of ‘home’ and belonging for young persons
  • Strong culture and belief in a purpose
  • Visionary
  • Young persons at the centre
  • Trust of staff and management
  • Embedded continuous improvement culture
  • Supportive environment for staff development and learning
  • Shared decision making

 

What is Continuous Quality Improvement?

Continuous quality improvement underpins the Quality Innovation Performance (QIP) Human Services Standards Accreditation Program. Quality is the result of a way of working rather than a single or set of events such as those leading to accreditation.

There is an expectation, therefore, all organisations will have embedded or be in the process of embedding quality in their everyday work practices.

The purpose of this accreditation assessment report is to record the findings of the external assessment upon which a recommendation for accreditation is made. If there are no achievements or recommendations listed for a Human Services Standard Criterion, this indicated that the organisation provided sufficient evidence to verify that well established systems and processes are in place and the criterion is met. The report also assists participating organisations with future planning through identifying organisational strengths and achievements, areas for development and recommendations to support CQI.